Estia Health is committed to providing a safe, comfortable and secure environment for residents, employees and visitors within its homes.
Our incident management system aims to enable us to promptly prevent, identify, manage, resolve and learn from incidents (including near misses) that occur.
Our system involves:
- Policies that provide for the consistent, prompt and accurate reporting of incidents, comprehensive reviews and investigations (where required), corrective action strategies, ongoing follow up and analysis of actions
- Clear roles and responsibilities to make sure our managers and employees understand who is accountable for managing incidents
- A clear escalation and prioritisation process to ensure incidents are managed appropriately, ensuring that the first step is providing first aid, reassurance and care to those who need it
- Documenting and managing the incidents in various systems depending on the type of incident
- Providing worker education delivered via our employee learning system
If any incident occurs that involves you, we will talk it through with you and, if you wish, include your chosen supporter in the discussion. A copy of documents that outline our incident management system are available should you wish to see them.
