Long-Term Care

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What is long-term care?

What is long-term care?

People join us on a long-term basis when they can no longer live safely or independently at home and require around-the-clock nursing, personal care and social support.

People often move into one of our aged care homes following a short-term stay after accessing short-term respite care and realise they require long-term care. Respite care provides the opportunity to experience the benefits of living in an aged care home. For example, having fresh, nutritious meals cooked for them, around-the-clock-care and engaging social activities, sometimes helps them in making their decision.

At Estia Health our purpose is to enrich and celebrate life together and we feel privileged that in our role as caregivers we are able to support older Australians and their families at such an important time in their lives. Making the incredibly difficult decision that you or a family member needs care 24 hours a day, 7 days a week is a time filled with many emotions.

We understand this and our experienced, compassionate and caring teams are focused on supporting every individual that moves into our homes to feel settled, safe and comfortable, with the goal that it becomes a place they can call home.

What care and services can I expect?

What care and services can I expect?

As a residential aged care provider, our homes are fully accredited by the responsible government body, The Aged Care Quality and Safety Commission ensuring that we meet the Aged Care Standards.
Our experienced and skilled teams look holistically at all aspects of care and while clinical care remains the foundation, social and spiritual wellbeing are also incredibly important. This is achieved by the close collaboration of our clinical, care, hospitality, lifestyle and customer teams alongside you and your family to deliver an overall experience where you feel a sense of belonging and purpose.

We embrace diversity and our team take great pride in getting to know every individual, looking at opportunities to understand your needs and preferences to make every moment special, whether it’s a special celebratory milestone, daily lifestyle activities or a small moment shared together.

We all know the impact of food in our lives and for our residents, the role of good, nutritious food, cooked fresh daily and based on resident preferences is an essential part of their day – providing nutrition, comfort and the chance to socialise over a meal.
Continued safety and protection for everyone

Continued safety and protection for everyone

Our strong governance frameworks include committees with senior clinicians and experts to oversee the care in our homes with the aim to consistently meet and exceed required standards and that any potential risks are identified and managed.

The ongoing impact of COVID-19 is a continued focus as we care for some of the most vulnerable people to the virus. We have ongoing infection prevention and control measures in place, including dedicated infection prevention and control nurses and a commitment to training and educating our employees. We follow all state government directions to protect our residents, families and our employees from increased community transmission risk.

All employees in our home are fully COVID-19 vaccinated and we follow all Australian and state government health guidance to protect residents, families, employees and communities. When visiting any of our homes to take a look around, please speak to the team to ask any questions about our response to COVID-19 and approach to ensure the safety of our residents, employees and community.
For more information visit our response to COVID-19.

How to access long-term residential aged care?

How to access long-term residential aged care?

The first step is to complete an assessment to access long term residential aged care services. To qualify for an assessment for eligibility, there are some needs-based and age requirements, including how much assistance is needed with everyday tasks and being 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people). There may be some cases outside of these requirements which means you or your family member still qualify for residential aged care services.

Either speak to your GP about accessing long-term residential aged care or visit My Aged Care a portal established by the Australian Government to help people find and access the right level of government-funded aged care services.

If you’re not eligible, or waiting for funded services to become available, you can access privately funded services at any time and pay the full costs yourself. Visit our getting started page for more information or call a member of our customer team today on 1300 682 833 and they can guide you through the process.

Hear from our residents and families about their experience of moving into long term care


Meet resident


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Meet carer



Meet resident


Frequently asked questions

  • A number of our residents begin by staying with us for a short-term respite stay before making the decision to move in for long-term care. If you’re accessed as being eligible for respite care, you can access up to 63 days of subsidised care in a financial year. This includes both planned and emergency residential respite care.

  • Our customer relations team will be able to support you with all relevant paperwork, from guiding you through required government paperwork to our own moving in paperwork, including:

    • Eligibility for long term care: this includes an Aged Care Assessment Team (ACAT) assessment to identify eligibility to access residential aged care and the means assessment to confirm if you’re eligible to have any of your care subsidised.

    • Preparing to move in: a resident agreement is a legal agreement between each resident and Estia Health which sets out the care and services we’ll provide and the costs as well as completing paperwork on payment details and transferring any medical notes.

    • Moving in: includes completing our own paperwork, all focused on getting to know a resident and family, with a meeting with the clinical care team, chef and lifestyle teams.

  • Our team will work closely with you, your family and those important to you to make the move into our homes as smooth as possible, understanding that it can be a very unsettling and worrying time. In the first week, we will arrange a meeting with the clinical care team to discuss your unique care plan that details medication, pain management programs, other allied health care services such as physiotherapy, pharmacy, podiatry, optometry and dental and dietary requirements and broader background, all relevant to delivering care. Often when people come to live in our homes, they will have a number of different conditions, diseases or illnesses (called co-morbidities) which means we will be gathering your medical history.

    The chef will then discuss these dietary requirements, ask about your background and any specific preferences you have to adapt any meals. A member of the lifestyle team will then chat to you to get a real understanding of your cultural background, hobbies and talk to you about activities you’d like to do while living in the home. This is an important step in the team getting to know a resident and their family, with open conversations, understanding expectations and wishes. As time goes on and a resident’s condition progresses, ongoing meetings will ensure any care plans are evaluated and adapted to work towards our purpose of enriching and celebrating our resident’s lives.

  • Yes, we welcome each resident’s personal healthcare professionals to continue to provide care to their patient. However, we can also introduce residents to our visiting healthcare team, including doctors, physiotherapists, occupational therapists and dentists.

  • Pets are welcome to visit, although we ask families to check with the home team in advance to ensure there are no current restriction or impacts around infection prevention.

    Unfortunately, in most cases our homes can’t accept pets as residents to the home, but please speak to a member of the team if you’re struggling to find a home for your pet to see if they can support you.

    A number of our homes do have their own pets as well as regular furry visitors who are always looking to give cuddles and comfort.

  • Our homes don’t have visiting hours, we encourage family and friends to visit as much as they like. We also encourage you to continue to enjoy the activities you have in the past, including celebrating special birthdays and anniversaries and we even support you to pursue new activities and interests. A number of our homes has special rooms that can be booked for events and our teams would love to help you organise any upcoming events.

    We welcome your families, friends and those who are important to you to share a meal at the home, just let the team know so the chef can include you in meal preparation and there may be a small cost included.

    We also encourage you to go on outings, with a number of our homes close to local shopping centres and local attractions. Some homes also have cafes, which in itself can be a good option for a change of scene. If you’re planning a trip, we would advise you talk to the home’s care team to see if there’s any impacts on your care, medications and health.

    There may be instances where our homes have restricted access to visitors due to the health-related risk of communicable diseases. We will follow the Department of Health and government direction and inform you of any visiting restrictions.


Let us help you with the next steps

What will it cost?

When moving into an aged care home the amount you pay will depend on the home and room you choose, your own circumstances and means to pay for the available care and services. Your accommodation and care costs may be partly or fully covered by the government, which will be determined by a means assessment. 

Find out more about aged care costs

Will it suit my needs?

We have 70+ homes in NSW, QLD, SA and VIC and all offer care for those requiring a short-term or longer stay, as well as helping people requiring urgent care. Our experienced and compassionate teams care for people with a range of complex conditions, including people living with dementia, as well as those requiring palliative and end-of-life-care

Find out more about the care we offer

What are the next steps?

Moving home is a big decision, especially when it comes to aged care. Let us guide you through the process step-by-step with the right information at the right time. We will support you from your initial enquiry, answering your questions on the types of care we offer, the costs involved through to when you're ready to move into your new home.

Find out more about the next steps

Download the step-by-step guide

Thank you to our residents and employees that feature on our website.