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Technology at Estia Health

Looking forward to our future

<p><em>Connect - </em>keeping our families connected with life in our homes</p>

Connect - keeping our families connected with life in our homes

Estia Health Connect is a free app available to all families, friends and residents associated with our homes that helps you stay connected with your loved one who is living within an Estia Health home.

Through Connect you can see what events are happening in your loved ones aged care home. You can also message a resident, share photos and videos; view the latest lifestyle calendar detailing the engaging activities on offer for our residents; view the current menu of nutritious meals prepared daily by our onsite Chef; receive the latest COVID-19 updates; provide feedback and complete the app survey; and easily contact the home. All this information is in one easy place on your mobile phone.

When your loved one is living in one of our homes, we will register you for our app; and then you can download from your App store for free and start connecting. For more information, click here.


<p>Medication Management</p>

Medication Management

Electronic Medication Management (EMM) systems play a vital role in aged care by ensuring the safe and accurate administration of medications to residents. These systems enhance medication safety, improve process adherence, and streamline medication-related processes.

The key advantage of an EMM is reduced medication errors, as medication errors can have serious consequences for elderly residents who are often prescribed multiple medications. An EMM system helps minimize the risk of medication errors by automating various stages of the medication administration process.

This system provides reminders, alerts and prompts to caregivers and ensures the right medication is administered to the right resident at the right time and in the correct dosage. An EMM system also enables seamless communication and information exchange between different stakeholders, including doctors who prescribe the medication, pharmacists who dispense the medication, and nurses who administer the medication. This promotes coordinated care among the healthcare team.



Telehealth has evolved into a transformative solution, allowing residents to access healthcare services regardless of their location.

This is especially beneficial for our homes in rural or remote areas, where access to specialists, for example may be limited. When a resident needs to leave an aged care home for a medical appointment it can be stressful and overwhelming, often requiring considerable logistical organisation on the part of the home or family members.

Through virtual consultations, our residents can receive timely medical attention and advice from the comfort of their own room and can consult with a variety of health professionals.

<p>Visitor management</p>

Visitor management

Visitor management systems in aged care homes enhance the safety, security, and overall experience for residents, staff, and visitors, by streamlining the check-in process and ensuring a controlled and welcoming environment. It plays a crucial role in enhancing security by accurately tracking and monitoring individuals entering and leaving the premises.

The system verifies that a visitors temperature is within normal boundaries (important in influenza season), and records of who has visited the home. This helps prevent unauthorized access, monitor visitor movements, and provide valuable information in case of any security incidents.

During the COVID-19 Outbreaks it was imperative to have a visitor management system to ensure the health and safety of our residents and employees, and the Zipline system has been used throughout every home and office at Estia Health with great success.

Piloting new innovations

We are currently piloting some exciting new technology at one of our homes that provides active resident room monitoring as an extension of our Nurse Call system. A radar device is used to actively monitor a room for events when a resident can’t (or doesn’t) press a button to request assistance. For example, if they have had a fall, or get in and out of their bed without calling for assistance if assistance is required. The monitoring device detects that an event has happened, and automatically alerts for a carer to provide immediate assistance.

The technology protects the resident’s privacy as it uses radar technology, rather than a video camera, meaning the technology does not capture images or videos of individuals or their activities but instead monitors movement.

This technology will be piloted and we will measure metrics specific to the care needs of each resident to continually improve the quality of care delivered.

Ongoing cyber security improvements


Implementing ongoing cyber security improvements is crucial for Estia Health to effectively address evolving threats and safeguard our systems, data, and operations and maintain a robust security posture.

Proactive risk mitigation: security threats and vulnerabilities are constantly evolving. Regular security assessments, vulnerability scanning, and penetration testing helps to identify and proactively address weaknesses in controls to minimize the risk of security incidents and breaches.

Enhanced incident response: despite preventive measures, security incidents may still occur. An ongoing security improvement program establishes a framework for effective incident response, including processes and procedures for detecting, responding to and recovering from security incidents. By continuously reviewing and refining these response mechanisms, Estia Health can minimize the impact if a security breach were to occur.

Defence against emerging threats: Cybersecurity threats are continually evolving, and new attack vectors and techniques emerge frequently. Our ongoing technical security improvement program helps Estia Health stay ahead of these threats by continuously analysing emerging trends, vulnerabilities, and attack methodologies.