Preparing for care
Preparing for care
Helping you begin residential aged care with confidence
Helping you begin residential aged care with confidence
This page includes important information to guide you through key considerations as you prepare to move into your new Estia Health home and begin this next chapter with confidence.
At Estia Health, we’re proud of our person-centred approach and our commitment to creating a supportive, respectful, and enabling community where every resident feels valued, connected, and empowered to live well.
Our experienced team is here to help you understand the information in this booklet, provide reassurance throughout the process, and answer any questions you may have along the way.
If you require additional support — including translation into another language — please let us know. We’re here to ensure you feel informed, welcomed, and cared for every step of the way.
Your Rights and Protections in Aged Care
Your Rights and Protections in Aged Care
Statement of Rights
The Statement of Rights explains what you can expect from aged care services, helping ensure your choices, independence, dignity and wellbeing remain at the centre of care.
Aged Care Code of Conduct
Learn how the Aged Care Code of Conduct sets clear expectations for providers, workers and volunteers to support safe, respectful and person-centred aged care.
Feedback and Complaints System
We welcome your feedback, including compliments, suggestions and complaints, with anonymous options available if preferred.
Whistleblowing
Learn about whistleblower protections that support safe reporting of suspected breaches, helping protect you from victimisation and legal liability.
Protecting Your Privacy
Your privacy and personal information are protected through our commitment to quality care and compliance with Australian privacy and aged care laws.
Security of Tenure
The new Aged Care Act includes Security of Tenure protections, supporting your right to remain in your Estia Health home with confidence.
Incident Management System
Our commitment to safety is supported by Incident Management processes that help protect residents and continuously improve care.
Financial Information
Financial and Prudential Standards under the Aged Care Act help ensure accommodation deposits are managed responsibly and transparently.
Need help or have questions?
If you would like to learn more about policies and procedures that affect your care and services, let us know and we will support you in understanding these.
