Meet Glen. Glen was a pilot with QANTAS for 12 years prior to the COVID-19 pandemic and is now one of our ‘Resident Liaisons’, a newly developed role in response to COVID-19.
As the title suggests, Glen and many other new employees are ensuring that residents stay connected with their families and friends, during these times, through virtual visits, phone calls or a window visit. Glen ensures that each resident is ready to connect with their loved ones and supports them in using the technology required. He also supports them with our safe visit program. Glen said the new role interested him as he had very little knowledge about aged care and thought "why not try something completely new to fill in my time."
We are delighted to have welcomed Glen and many others as valued members to our care team. The work our new Resident Liaison Officers are doing is invaluable for our residents and their families at this challenging time.