Victoria update

The COVID-19 pandemic is presenting enormous challenges, which are being acutely felt across the aged care sector in Victoria.

Because there continues to be community transmission, we are maintaining higher levels of personal protective equipment use for resident care in all our Victoria homes. It is mandatory for all employees, visiting health professionals or any other essential visitors to wear masks and protective face shields as well as gloves and gowns while caring for our residents.

We wish to acknowledge the great anxiety COVID-19 has caused for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support and understanding during this difficult and challenging time.

We also wish to acknowledge and thank all our employees in Victoria for their dedication and commitment to caring for our residents. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

We also thank the many employees from Queensland and New South Wales who have travelled to work in our homes in Victoria. It is a great comfort for residents to have people care for them who are familiar with how their Estia Health home works and a tremendous support for our Victorian employees to know that help is there when needed.

28 October 2020 update on our homes in Victoria

We are pleased to report that yesterday we were informed by the Victoria Department of Health and Human Services that our home in Keilor Downs was cleared to begin to return to normal operations over the next fortnight, including opening communal areas and residents able to move freely about the home. We continue to actively monitor our residents and employees for any COVID-19 symptoms. Visitors are now able to prearrange visits by calling the home directly.

Currently none of our 27 homes in Victoria have active COVID-19 cases.

20 October 2020 update on our homes in Victoria

Currently one of our 27 homes in Victoria has COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.

No additional positive test results for residents or staff have been reported from the most recent two consecutive rounds of testing at our home in Keilor Downs. The total number of COVID-19 cases since the first report on 9 September is 24 residents and 18 employees.

Regular rounds of testing are continuing and we are immediately informing residents, families and employees of both positive and negative test outcomes as test results are returned. We are in frequent contact with residents’ families to update them of the situation and answer their questions.

13 October 2020 update on our homes in Victoria

We are pleased to advise that, in line with Victorian government easing of community restrictions, some visitor access restrictions have now been lifted for most of our homes. Residents and families can arrange pre-booked visits in our homes in Ardeer, Coolaroo, Dandenong, Epping, Glen Waverley, Heidelberg West, Keysborough, Plenty Valley, Prahran and South Morang from 8th October; Bentleigh, Knoxfield, Oakleigh East, Wattle Glen and Yarra Valley from 28th September; Ringwood from 14th October, Bannockburn, Grovedale and Leopold from 22nd September; and in our homes in Benalla, Bendigo, Victoria Heights and Wodonga from 15th September.

Currently one of our 27 homes in Victoria has COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.

No additional positive cases for residents and one additional positive staff member resulted from the latest round of regular testing at our home in Keilor Downs. The total number of COVID-19 cases since the first reported case on 9 September is 24 residents and 18 employees. Regular rounds of testing are continuing for all other residents and employees. We are immediately informing residents, families and employees of both positive and negative test outcomes as test results are returned and we are in frequent contact with residents’ families to update them of the situation and answer their questions.

Over the weekend we were informed by the Victoria Department of Health and Human Services that our home in Ringwood was cleared to begin to return to normal operations over the next fortnight, including opening communal areas and residents able to move freely about the home. We continue to actively monitor our residents and employees for any symptoms. Visitors are now able to prearrange visits by calling the home directly.

9 October 2020 update on our homes in Victoria

We are pleased to advise that, in line with Victorian government easing of community restrictions, some more visitor access restrictions have now been lifted for most of our homes. Residents and families can arrange pre-booked visits in our homes in Ardeer, Coolaroo, Dandenong, Epping, Glen Waverley, Heidelberg West, Keysborough, Plenty Valley, Prahran and South Morang from 8th October; Bentleigh, Knoxfield, Oakleigh East, Wattle Glen and Yarra Valley from 28th September; Bannockburn, Grovedale and Leopold from 22nd September; and in our homes in Benalla, Bendigo, Victoria Heights and Wodonga from 15th September.

Currently two of our 27 homes in Victoria have COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.

No additional positive cases resulted from the latest round of regular testing for residents and employees at our home in Keilor Downs so the total number of COVID-19 cases is steady at 24 residents and 16 employees. We continue to work closely with DHHS Victoria to monitor and manage the care of residents and currently 16 residents are in hospital. All staff members who have tested positive are self-isolating. Regular rounds of testing are continuing for all other residents and employees. We are immediately informing residents, families and employees of both positive and negative test outcomes as test results are returned and we are in frequent contact with residents’ families to update them of the situation and answer their questions.

All residents and employees at our home in Ringwood continue to test negative for COVID-19 during the regular rounds of testing that commenced following advice received on Monday 28 September, that one employee had tested positive to COVID-19. We continue to immediately inform residents, families and employees of test outcomes and are in frequent contact with residents’ families to update them and answer their questions.

6 October 2020 update on our homes in Victoria

Currently two of our 27 homes in Victoria have COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

 

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.

 

No additional positive cases resulted from the latest round of regular testing for residents at our home in Keilor Downs. One additional employee has tested positive since our last update so the total number of COVID-19 cases is 24 residents and 16 employees. We continue to work closely with DHHS Victoria to monitor and manage the care of residents and currently 18 residents are in hospital. All staff members who have tested positive or have been identified as close contacts are self-isolating. Regular rounds of testing are continuing for all other residents and employees. We are immediately informing residents, families and employees of both positive and negative test outcomes as test results are returned and we are in frequent contact with residents’ families to update them of the situation and answer their questions.

 

All residents and employees at our home in Ringwood continue to test negative for COVID-19 during the regular rounds of testing that commenced following advice received on Monday 28 September, that one employee had tested positive to COVID-19. We continue to immediately inform residents, families and employees of test outcomes and are in frequent contact with residents’ families to update them and answer their questions.

 

1 October 2020 update on our homes in Victoria

Currently two of our 27 homes in Victoria have COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.

No additional positive cases resulted from the latest round of regular testing for residents and employees at our home in Keilor Downs, so the number of positive COVID-19 cases remains unchanged at 24 residents and 15 employees. We continue to work closely with the DHHS Victoria to monitor and manage the care of residents and currently 19 residents are in hospital. All staff members who have tested positive or have been identified as close contacts are self-isolating. Regular rounds of testing are continuing for all other residents and employees. We are immediately informing residents, families and employees of both positive and negative test outcomes as test results are returned and we are in frequent contact with residents’ families to update them of the situation and answer their questions.

Late on Monday 28 September, we received advice that one employee at our home in Ringwood had tested positive to COVID-19 and is self-isolating. The employee last worked at the home on 26 September. All residents have tested negative for COVID-19 in the first round of testing. Regular rounds of testing will continue and we will immediately inform residents, families and employees of both positive and negative test outcomes. We are in frequent contact with residents’ families to update them of the situation and answer their questions.

29 September 2020 update on our homes in Victoria

We are pleased to advise that, in line with Victorian government directions, some visitor access restrictions have now been lifted for some of our homes. Residents and families can arrange safe room visits in our homes in Benalla, Bendigo, Victoria Heights and Wodonga from 15th September; in our homes in Bannockburn, Leopold and Grovedale from 22nd September; and in our homes in Yarra Valley, Oakleigh, Knoxfield, Wattle Glen and Bentleigh from 28th September.

 

Currently two of our 27 homes in Victoria have COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.

We are awaiting results from the latest round of testing, to date a total of 24 residents and 15 employees at our home in Keilor Downs have tested positive for COVID-19. We continue to work closely with the DHHS Victoria to monitor and manage the care of residents and currently 19 residents are in hospital. All staff members who have tested positive or have been identified as close contacts are self-isolating. Regular rounds of testing are continuing for all other residents and employees. We are immediately informing residents, families and employees of both positive and negative test outcomes as test results are returned and we are in frequent contact with residents’ families to update them of the situation and answer their questions.

Late on Monday 28 September, we received advice that one employee at our home in Ringwood had tested positive to COVID-19 and is self-isolating. The employee last worked at the home on 26 September. Our COVID-19 Positive Test Response Plan has been implemented, including testing of all residents and other employees. We will immediately inform residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

25 September 2020 update on our homes in Victoria

Currently one of our 27 homes in Victoria has COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.
 

Following the latest round of testing, a total of 23 residents and 15 employees at our home in Keilor Downs have tested positive for COVID-19. We continue to work closely with the DHHS on monitoring and management of residents and currently 20 residents are in hospital. All staff members who have tested positive or have been identified as close contacts are self-isolating.

Regular rounds of testing are continuing for all other residents and employees at Keilor Downs. We are immediately informing residents, families and employees of both positive and negative test outcomes as test results are returned and we are in frequent contact with residents’ families to update them of the situation and answer their questions.

 

We wish to acknowledge the great anxiety COVID-19 has caused for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

We particularly want to thank the many employees from Queensland and New South Wales who have travelled to work in our homes in Victoria. It is a great comfort for residents to have people care for them who are familiar with how their Estia Health home works and a tremendous support for our Victorian employees to know that help is there when needed.

 

22 September 2020 update on our homes in Victoria

Currently two of our 27 homes in Victoria have COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.
 

Following the latest round of testing, a total of 21 residents and 13 employees at our home in Keilor Downs have tested positive for COVID-19. We continue to work closely with the DHHS on monitoring and management of residents and currently 21 residents have been transferred to hospital. All staff members who have tested positive or have been identified as close contacts are self-isolating. Regular rounds of testing are continuing for all other residents and employees. We are immediately informing residents, families and employees of both positive and negative test outcomes, as soon as test results are returned. We are in frequent contact with residents’ families to update them of the situation and answer their questions.

Over the weekend we were informed by the Victorian DHHS that our home in Keysborough was cleared to begin to return to normal operations over the next fortnight, including opening communal areas and residents able to move freely about the home. We continue to actively monitor our residents and employees for any symptoms. Visitor access is still restricted during this period.

We wish to acknowledge the great anxiety COVID-19 has caused for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.
 

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

We particularly want to thank the many employees from Queensland and New South Wales who have travelled to work in our homes in Victoria. It is a great comfort for residents to have people care for them who are familiar with how their Estia Health home works and a tremendous support for our Victorian employees to know that help is there when needed

17 September 2020 update on our homes in Victoria

Currently two of our 27 homes in Victoria have COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.
 

17 residents and 10 employees at our home in Keilor Downs have tested positive for COVID-19. Currently five residents have been transferred to hospital and we continue to work with the Victorian DHHS on the transfer of other positive residents to hospital. All staff members who have tested positive or have been identified as close contacts are self-isolating. Regular rounds of testing are continuing for all other residents and employees. We are immediately informing residents, families and employees of both positive and negative test outcomes, as soon as test results are returned. We are in frequent contact with residents’ families to update them of the situation and answer their questions.

Following results received from the latest round of regular testing for residents and employees at our home in Keysborough, the number of positive COVID-19 cases remains unchanged at eight residents and 13 employees. Four residents are currently in hospital and the employees who have tested positive are self-isolating. All other residents and employees have returned negative tests to date. We are immediately informing residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

We wish to acknowledge the great anxiety COVID-19 has caused for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.
 

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

We particularly want to thank the many employees from Queensland and New South Wales who have travelled to work in our homes in Victoria. It is a great comfort for residents to have people care for them who are familiar with how their Estia Health home works and a tremendous support for our Victorian employees to know that help is there when needed.

15 September 2020 update on our homes in Victoria

Currently two of our 27 homes in Victoria have COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.

Four residents and four staff at our home in Keilor Downs have tested positive for COVID-19. Currently one resident has been transferred to hospital and the other three residents are being cared for in the home by dedicated staff and in an isolated section of the home. All four staff members are self-isolating in their own homes, as are identified close contacts. Regular rounds of testing are continuing for all other resident and employees. We will immediately inform residents, families and employees of both positive and negative test outcomes, as soon as test results are returned. We are in frequent contact with residents’ families to update them of the situation and answer their questions.

Following results received from the latest round of regular testing for residents and employees at our home in Keysborough, the number of positive COVID-19 cases remains unchanged at eight residents and 13 employees. Four residents are currently in hospital and the employees who have tested positive are self-isolating. All other residents and employees have returned negative tests to date. We are immediately informing residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

We wish to acknowledge the great anxiety COVID-19 has caused for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.
 

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

We particularly want to thank the many employees from Queensland and New South Wales who have travelled to work in our homes in Victoria. It is a great comfort for residents to have people care for them who are familiar with how their Estia Health home works and a tremendous support for our Victorian employees to know that help is there when needed.

8 September 2020 update on our homes in Victoria

Currently one of our 27 homes in Victoria has COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.
 

Following results received from the latest round of regular testing for residents and employees at our home in Keysborough, the number of positive COVID-19 cases remains unchanged at eight residents and 13 employees. Five residents are currently in hospital and the employees who have tested positive are self-isolating. All other residents and employees have returned negative tests to date. We are in frequent contact with residents’ families to update them of the situation and answer their questions. We are immediately informing residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

We wish to acknowledge the great anxiety COVID-19 has caused for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.

 

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

We particularly want to thank the many employees from Queensland and New South Wales who have travelled to work in our homes in Victoria. It is a great comfort for residents to have people care for them who are familiar with how their Estia Health home works and a tremendous support for our Victorian employees to know that help is there when needed.

4 September 2020 update on our homes in Victoria

Currently one of our 27 homes in Victoria has COVID-19 cases. Where we have a positive test result reported, we immediately implement our COVID-19 Positive Test Response Plan.

It is important to note that the following case numbers only relate to residents in the home or in hospital, and employees or external contractors who have worked at the home.


On Tuesday night 1 September, our Altona Meadows home was cleared to return to normal operations, including opening communal areas and residents able to move freely about the home. We continue to actively monitor our residents and employees for any symptoms. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

Late on Wednesday 2 September, we received advice from the Victorian Department of Human Services (DHHS) that there is no longer any health risk associated with COVID-19 at our home in Heidelberg West, with all residents in the home given clearance. We are transitioning the home to normal operations, including opening communal areas and residents able to move freely about the home. We continue to actively monitor our residents and employees for any symptoms. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

A total of eight residents and 13 employees at our home in Keysborough have tested positive to COVID-19 since the first confirmed case on 14 August. Four COVID-19 positive residents are currently in hospital and the employees who have tested positive are self-isolating. All other residents and employees have returned negative tests to date with regular testing continuing. We are in frequent contact with residents’ families to update them of the situation and answer their questions. We are immediately informing residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

We wish to acknowledge the great anxiety COVID-19 has caused for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.


We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

We particularly want to thank the many employees from Queensland and New South Wales who have travelled to work in our homes in Victoria. It is a great comfort for residents to have people care for them who are familiar with how their Estia Health home works and a tremendous support for our Victorian employees to know that help is there when needed.

1 September 2020 update on our homes in Victoria

Currently three of our 27 homes in Victoria have COVID-19 cases. In all instances our COVID-19 Positive Test Response Plan was implemented immediately upon receiving advice of a positive test result.

We are in frequent contact with residents’ families to update them of the situation in each home and answer their questions.

It is important to note that the following case numbers reported for our homes only relate to residents in the home or in hospital, and employees or external contractors who have worked at the home.

 

Over the past weekend our Glen Waverley home was cleared to return to normal operations, including opening communal areas and residents able to move freely about the home. We continue to actively monitor our residents and employees for any symptoms. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

As previously updated, one employee at our home in Altona Meadows has tested positive to COVID-19 and is self-isolating. The employee last worked at the home on 18 August. All residents and other employees have returned consecutive negative tests to date.

A total of eight residents and 12 employees at our home in Keysborough have tested positive to COVID-19 since the first confirmed case on 14 August. Four COVID-19 positive residents are currently in hospital and the employees are self-isolating. All other residents and employees have returned negative tests to date with regular testing continuing. We will immediately inform residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

Residents of our home in Heidelberg West who had tested positive to COVID-19 are continuing to return to the home from hospital. Precautionary testing within the home is ongoing and we continue to inform residents, families and employees of test results as soon as test results are returned.

We wish to acknowledge the great anxiety COVID-19 has caused for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.

 

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

We particularly want to thank the many employees from Queensland and New South Wales who have travelled to work in our homes in Victoria. It is a great comfort for residents to have people care for them who are familiar with how their Estia home works and a tremendous support for our Victorian employees to know that help is there when needed.

28 August 2020 update on our homes in Victoria

Currently five of our 27 homes in Victoria have COVID-19 cases. In all instances our COVID-19 Positive Test Response Plan was implemented immediately upon receiving advice of a positive test result.

We are in frequent contact with residents’ families to update them of the situation in each home and answer their questions.

It is important to note that the following case numbers reported for our homes only relate to residents in the home or in hospital, and employees or external contractors who have worked at the home.

 

As we updated last Tuesday, our home in Keilor Downs has been cleared to slowly return to normal operations, including opening communal areas and residents able to move freely about the home. We continue to actively monitor our residents and employees for any symptoms. Our two residents who have tested positive to COVID-19 are in hospital. The two employees who also tested positive are self-isolating.

Residents and employees at our Glen Waverley home continue to return negative test results as the COVID-19 testing cycle continues. The two residents who had previously tested positive are in hospital. The four employees who also tested positive are self-isolating.

As previously updated, one employee at our home in Altona Meadows has tested positive to COVID-19 and is self-isolating. The employee last worked at the home on 18 August. All residents and other employees have returned consecutive negative tests to date.

A total of eight residents and nine employees at our home in Keysborough have tested positive to COVID-19 since the first confirmed case on 14 August. Five residents have been transferred to hospital and the employees are self-isolating. All other residents and employees have returned negative tests to date with regular testing continuing. We will immediately inform residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

Residents of our home in Heidelberg West who had tested positive to COVID-19 are continuing to return to the home from hospital. Precautionary testing within the home is ongoing and we continue to inform residents, families and employees of test results as soon as test results are returned.

As previously updated, on Wednesday 19 August, we received advice from the Victorian Department of Human Services (DHHS) that there is no longer any health risk associated with COVID-19 at our home in Ardeer, with all residents in the home given clearance. We are transitioning the home to normal operations, including opening communal areas and residents able to move freely about the home. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

We wish to acknowledge the great anxiety the COVID-19 outbreaks in our Ardeer and Heidelberg West homes has caused our residents and their families, with some families losing loved ones.

Our CEO, Ian Thorley, has personally spoken with the families of those residents who have passed away to convey our deeply felt sympathies and confirm our commitment to provide whatever support the families need from us. We feel for each and every one for the distress this has caused.

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

25 August 2020 update on our homes in Victoria

Currently five of our 27 homes in Victoria have COVID-19 cases. In all instances our COVID-19 Positive Test Response Plan was implemented immediately upon receiving advice of a positive test result.

We are in frequent contact with residents’ families to update them of the situation in each home and answer their questions.

It is important to note that the following case numbers reported for our homes only relate to residents in the home or in hospital, and employees or external contractors who have worked at the home.

 

Two residents at our home in Keilor Downs have tested positive to COVID-19 and have been transferred to hospital, as updated previously. Two employees have also tested positive and are self-isolating. Late on Friday 21 August, after consecutive rounds of negative test results for all other residents and employees, we were advised by the Victorian DHHS that the home has been cleared to slowly return to normal operations, including opening communal areas and residents able to move freely about the home. We continue to actively monitor our residents and employees for any symptoms.

As previously stated, our Glen Waverley home has two residents who have tested positive to COVID-19 and are in hospital. Four employees have tested positive and are self-isolating. All other residents and employees have returned negative tests to date.

On Thursday 20 August we received advice that one employee at our home in Altona Meadows had tested positive to COVID-19 and is self-isolating. The employee last worked at the home on 18 August. All residents and other employees have returned consecutive negative tests to date.

A total of eight residents and eight employees at our home in Keysborough have tested positive to COVID-19 since the first confirmed case on 14 August. Five residents have been transferred to hospital and the employees are self-isolating. All other residents and employees have returned negative tests to date with regular testing continuing. We will immediately inform residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

On Wednesday 19 August, we received advice from the Victorian Department of Human Services (DHHS) that there is no longer any health risk associated with COVID-19 at our home in Ardeer, with all residents in the home given clearance. We are transitioning the home to normal operations, including opening communal areas and residents able to move freely about the home. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

Residents of our home in Heidelberg West who had tested positive to COVID-19 are continuing to return to the home from hospital. Precautionary testing within the home is ongoing and we continue to inform residents, families and employees of test results as soon as test results are returned.

We wish to acknowledge the great anxiety the COVID-19 outbreaks in our Ardeer and Heidelberg West homes has caused our residents and their families, with some families losing loved ones.

Our CEO, Ian Thorley, has personally spoken with the families of those residents who have passed away to convey our deeply felt sympathies and confirm our commitment to provide whatever support the families need from us. We feel for each and every one for the distress this has caused.

 

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

21 August 2020 update on our homes in Victoria

Currently five of our 27 homes in Victoria have COVID-19 cases. In all instances our COVID-19 Positive Test Response Plan was implemented immediately, upon receiving advice of a positive test result.

We are in frequent contact with residents’ families to update them of the situation in each home and answer their questions.

It is important to note that the following case numbers reported for our homes only relate to residents in the home or in hospital, and employees or external contractors who have worked at the home.

Today, we received notification from DHHS that restrictions are now lifted in our homes in Oakleigh East and Ringwood. Over the next 14 days we will transition the home to normal operations, including opening communal areas and residents will be able to move freely about the home. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

On Thursday 20 August we received advice that one employee at our home in Altona Meadows had tested positive to COVID-19 and is self-isolating. The employee last worked at the home on 18 August. Our COVID-19 Positive Test Response Plan has been implemented, including testing of all residents and other employees. We will immediately inform residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

Additionally, yesterday we also received further notification from DHHS that restrictions are now lifted in our home in South Morang and residents can move freely about the home. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

On Wednesday 19 August, we received advice from the Victorian Department of Human Services (DHHS) that there is no longer any health risk associated with COVID-19 at our home in Ardeer, with all residents in the home given clearance. Over the next 14 days we will transition the home to normal operations, including opening communal areas and residents will be able to move freely about the home. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

Residents of our home in Heidelberg West who had tested positive to COVID-19 are continuing to return to the home from hospital. Regular testing is ongoing and we continue to inform residents, families and employees of test results as soon as they are returned. We are also welcoming employees back to work following clearance by health authorities. We know our residents at Heidelberg West will appreciate seeing familiar faces again.

We wish to acknowledge the great anxiety the COVID-19 outbreaks in our Ardeer and Heidelberg West homes has caused for our residents and their families, with some families losing loved ones.

Our CEO, Ian Thorley, has personally spoken with the families of those residents who have passed away to convey our deeply felt sympathies and confirm our commitment to provide whatever support the families need from us. We feel for each and every one for the distress this has caused.

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

Regular COVID-19 swab testing continues in the following homes for both residents and employees. We continue to immediately inform residents, families and employees of both positive and negative test outcomes.

At our home in Keysborough, two residents have tested positive to COVID-19 and have been transferred to hospital. Five employees have tested positive and are self-isolating.

Our Keilor Downs home has two residents who have tested positive to COVID-19 and remain in hospital. Two employees have also tested positive and are self-isolating. All other residents and employees have returned negative tests to date.

Our home in Glen Waverley has two residents who have tested positive to COVID-19 and remain in hospital. Four employees have tested positive and are self-isolating. All other residents and employees have returned negative tests to date.

18 August 2020 update on our homes in Victoria

Currently eight of our 27 homes in Victoria have COVID-19 cases. In all instances our COVID-19 Positive Test Response Plan was implemented immediately, upon receiving advice of a positive case.

We are in frequent contact with resident families to update them of the situation in each home and answer their questions.

It is important to note that the following case numbers reported for our homes only relate to residents in the home or in hospital, and employees or external contractors who have worked at the home.

Today, we received notification from the Victorian Department of Health and Human Services (DHHS) that following a series of negative test results for residents and employees, at our home in Melton South restrictions are now lifted, and residents are free to move about the home. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

On 15 August we received advice that one employee at our home in Keysborough had tested positive to COVID-19 and is self-isolating. The employee last worked at the home on 7 August. Our COVID-19 Positive Test Response Plan has been implemented, including testing of all residents and other employees. To date one resident and one additional employee have tested positive. The resident is being cared for in isolation in the home and the employee is self-isolating. We will immediately inform residents, families and employees of both positive and negative test outcomes, as further rounds of testing continue.

To date, 48 residents and 61 employees/external contractors at our home in Ardeer, western Melbourne have tested positive for COVID-19, with nine residents having returned to the home from hospital after receiving clearance of COVID-19.

We continue to welcome employees back to work following clearance by health authorities, including those team members who tested negative but were required to self-isolate for 14 days as a precaution. We know our residents appreciate seeing familiar faces again.

As of today, 28 residents and 56 employees/external contractors at our home in Heidelberg West in Melbourne have tested positive for COVID-19. Over the last week, three residents have returned to the home from hospital and more are expected to return in coming weeks.

We also continue to welcome employees back to work at Heidelberg West following clearance by health authorities, including those team members who tested negative but were required to self-isolate for 14 days as a precaution. As with our home in Ardeer, we know our residents at Heidelberg West will appreciate seeing familiar faces again.

Regular testing is ongoing at both Ardeer and Heidelberg West and we continue to inform residents, families and employees of test results as soon as they are returned.

We wish to acknowledge the great anxiety the COVID-19 outbreak in our Ardeer and Heidelberg West homes has caused for our residents and their families, with some families losing loved ones.

Our CEO, Ian Thorley, has personally spoken with the families of those residents who have passed away to convey our deeply felt sympathies and confirm our commitment to provide whatever support the families need from us. We feel for each and every one for the distress this has caused.

We also wish to acknowledge the ongoing dedication and commitment of our employees. Some who have been required to self-isolate and others who have been able to continue to care for our residents in circumstances that have disrupted the normal rhythm of our residents’ homes and the usual contact that they would be having with family and friends.

As per our 14 August update, the status of the homes below has not changed, with regular COVID-19 swab testing continuing for both residents and employees.

On 28 July, we received advice that one employee at our home in Glen Waverley had tested positive to COVID-19. The employee last worked at the home on 26 July. The home has two residents who have subsequently tested positive and remain in hospital. All other residents have returned consecutive negative test results. Three additional employees have tested positive and are in self-isolation.

Our Keilor Downs home has two residents who have tested positive to COVID-19 and have been transferred to hospital. Two employees have also tested positive and are self-isolating. All other residents and employees have returned negative tests to date.

One employee at our home in Ringwood had tested positive to COVID-19 and is self-isolating. All residents and other employees have returned negative tests to date.

One employee at our home in Oakleigh East had tested positive to COVID-19. The employee last worked at the home on 6 August and is self-isolating. All residents and other employees have returned negative tests to date.

At our home in South Morang, three employees have tested positive for COVID-19 and are self-isolating in their homes. All residents and other employees have returned consecutive negative COVID-19 tests.

14 August 2020 update on our homes in Victoria

 

Currently nine of our 27 homes in Victoria have COVID-19 cases. In all instances our COVID-19 Positive Test Response Plan was implemented immediately, upon receiving advice of a positive case.

We are in frequent contact with resident families to update them of the situation in each home and answer their questions.

It is important to note that the following case numbers reported for our homes only relate to residents in the home or in hospital, and employees or external contractors who have worked at the home.

 

Our Yarra Valley home received advice on 3 August that one employee of the home had tested positive for COVID-19 and the home was placed into pre-cautionary lockdown. Today, we received notification from the Victorian Department of Health and Human Services (DHHS) that following a series of negative test results for residents and employees, restrictions are now lifted, and residents are free to move about the home. Visitor access is still restricted while Stage 4 lockdown in Victoria remains in place.

 

On 11 August we received advice that one employee at our home in Ringwood had tested positive to COVID-19. The employee last worked at the home on 6 August and had not worked at the home since testing positive and is self-isolating. Our COVID-19 Positive Test Response Plan has been implemented, including testing of all residents and other employees. We will immediately inform residents, families and employees of both positive and negative test outcomes, as soon as test results are returned.

 

One employee at our home in Melton South has tested positive to COVID-19 and is self-isolating. Our COVID-19 Positive Test Response Plan has been implemented. All residents and other employees have returned negative tests to date, with regular testing continuing.

 

On 9 August we received advice that one employee at our home in Oakleigh East had tested positive to COVID-19. The employee last worked at the home on 6 August and had not worked at the home since testing positive and is self-isolating. Our COVID-19 Positive Test Response Plan has been implemented, including testing of all residents and other employees. After the first round of testing all resident and employees have tested negative to COVID-19.

 

An employee at our home in Keilor Downs advised of a positive test on 3 August. The employee has not worked at the home since testing positive and is self-isolating. Our COVID-19 Positive Test Response Plan has been implemented. The home has two residents who have tested positive to COVID-19 and have been transferred to hospital. Two employees have also tested positive and are self-isolating. All other residents and employees have returned negative tests to date.

 

At our home in South Morang, two employees have tested positive for COVID-19 and are self-isolating in their homes. Our COVID-19 Positive Test Response Plan has been implemented. All residents and other employees have returned negative COVID-19 tests to date with further testing this weekend.

 

On 28 July, we received advice that one employee at our home in Glen Waverley had tested positive to COVID-19. The employee last worked at the home on 26 July and has been self-isolating since. Our COVID-19 Positive Test Response Plan has been implemented. Three further employees have tested positive and are in self-isolation.

The home has two residents who have tested positive and both have been transferred to hospital. All other residents have returned consecutive negative tests.

A ‘virtual’ meeting for families of residents at the home was held during the week.

 

A total of 49 residents and 61 employees/external contractors at our home in Ardeer, western Melbourne have tested positive for COVID-19 since our first confirmed case on 9 July 2020. Since 7 August, eight residents have returned to the home from hospital.

We are welcoming employees back to work following clearance by health authorities, including those team members who tested negative but were required to self-isolate for 14 days as a precaution. We know our residents appreciate seeing familiar faces again.

 

A total of 29 residents and 54 employees/external contractors at our home in Heidelberg West in Melbourne have tested positive for COVID-19 since our first confirmed case on 12 July 2020. Over the last week, two residents have returned to the home from hospital and more are expected to return in coming weeks.

 

We also continue to welcome employees back to work at Heidelberg West following clearance by health authorities, including those team members who tested negative but were required to self-isolate for 14 days as a precaution. As with our home in Ardeer, we know our residents at Heidelberg West will appreciate seeing familiar faces again.

Regular testing is ongoing at both Ardeer and Heidelberg West and we continue to inform residents, families and employees of test results as soon as they are returned.

‘Virtual’ meetings for families of residents at both our Ardeer and Heidelberg West homes were held during the week.

 

We wish to acknowledge that the COVID-19 outbreak in Ardeer and Heidelberg West homes has caused great anxiety for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.

The challenges at our Ardeer and Heidelberg West homes have demonstrated the compassion and dedication of our employees - both those required to self-isolate and others who have been able to continue to work. We thank them for their continued commitment to caring for our residents.

 

11 August 2020 update on our homes in Victoria

Currently eight of our 27 homes in Victoria have COVID-19 cases. In all instances our COVID-19 Positive Test Response Plan was implemented immediately, upon a positive case being confirmed.

On 9 August we received advice that one employee at our home in Oakleigh East had tested positive to COVID-19. The employee last worked at the home on 6 August. Our COVID-19 Positive Test Response Plan has been implemented. Testing of residents and employees will occur in coming days.

A total of 49 residents and 58 employees /external contractors at our home in Ardeer, western Melbourne have tested positive for COVID-19 since our first confirmed case on 9 July 2020.

11 residents remain in hospital, with five residents having returned to the home since 7 August.

We are also starting to welcome employees back to work following clearance by health authorities, including those team members who tested negative but were required to self-isolate for 14 days as a precaution. We know our residents appreciate seeing familiar faces again.

A total of 29 residents and 52 employees / external contractors at our home in Heidelberg West in Melbourne have tested positive for COVID-19 since our first confirmed case on 12 July 2020.

Nine residents remain in hospital, with some residents now starting to return to the home.

We are also starting to welcome employees back to work at Heidelberg West following clearance by health authorities, including those team members who tested negative but were required to self-isolate for 14 days as a precaution. As with our home in Ardeer, we know our residents at Heidelberg West will appreciate seeing familiar faces again.

We are hosting regular group ‘virtual’ meetings with families to update them of the overall situation in the home and answer their questions.

We wish to acknowledge that the COVID-19 outbreak in Ardeer and Heidelberg West homes has caused great anxiety for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.

The challenges at our Ardeer and Heidelberg West homes have demonstrated the compassion and dedication of our employees - both those required to self-isolate and others who have been able to continue to work. We thank them for their continued commitment to caring for our residents.

On 28 July, we received advice that one employee at our home in Glen Waverley had tested positive to COVID-19. The employee last worked at the home on 26 July and has been at home self-isolating since. The home has two cases of COVID-19 in residents and two further employees have tested positive and are in self-isolation. Both residents who have tested positive to COVID-19 have been transferred to hospital. 

At our home in South Morang, two employees have tested positive to COVID-19 and are self-isolating in their home. All residents and other employees have returned negative COVID-19 tests to date.

On 3 August we received advice that one employee at our Yarra Valley home tested positive to COVID-19. The employee has not worked at the home since testing positive and is self-isolating. All residents and other employees have returned negative COVID-19 tests to date.

An employee at our home in Keilor Downs advised of a positive test on 3 August. The employee has not worked at the home since testing positive and is self-isolating. The home has two residents that have tested positive to COVID-19 and both residents have been transferred to hospital. Two employees have also tested positive to COVID-19 and are self-isolating. All other residents and employees have returned negative tests to date.

One employee at our home in Melton South has tested positive to COVID-19 and is self-isolating. All residents and other employees have returned negative tests to date.

It is important to note that the case numbers reported for our homes only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.

7 August 2020 update on our homes in Victoria

The COVID-19 pandemic is presenting enormous challenges, which are being acutely felt across the aged care sector, particularly in Victoria. Currently seven of our 27 homes in Victoria have COVID-19 cases.

In late June, in response to early escalation of community transmission of COVID-19, we temporarily ceased visitor access for all our Melbourne homes, except on compassionate grounds. As COVID-19 infections increased across the State, these temporary restrictions were adopted at all our Victorian homes.

Because of the high rates of community transmission of COVID-19, we have introduced a higher level of personal protective equipment use for resident care in all our Victoria homes. It is mandatory for all employees, visiting health professionals or any other essential visitors to wear masks and protective face shields and gowns while caring for our residents.

We understand how difficult this is for our residents, their families and friends, but these changes are necessary to keep our residents as safe as possible. We sincerely apologise for any inconvenience or distress the changes may cause.

 

A total of 49 residents and 53 employees / external contractors at our home in Ardeer, western Melbourne have tested positive for COVID-19 since our first confirmed case on 9 July 2020.

16 residents have been transferred to hospital, with some residents now having returned to the home.

We are also starting to welcome employees back to work following clearance by health authorities, including those team members who tested negative but were required to self-isolate for 14 days as a precaution. We know our residents appreciate seeing familiar faces again.

We have held regular group ‘virtual’ meetings with families to update them of the overall situation in the home and answer their questions.

 

A total of 29 residents and 52 employees / external contractors at our home in Heidelberg West in Melbourne have tested positive for COVID-19 since our first confirmed case on 12 July 2020.

10 residents have been transferred to hospital, with some residents now starting to return to the home.

We are also starting to welcome employees back to work at Heidelberg West following clearance by health authorities, including those team members who tested negative but were required to self-isolate for 14 days as a precaution. As with our home in Ardeer, we know our residents at Heidelberg West will appreciate seeing familiar faces again.

We are hosting regular group ‘virtual’ meetings with families to update them of the overall situation in the home and answer their questions.

 

We wish to acknowledge that the COVID-19 outbreak in Ardeer and Heidelberg West homes has caused great anxiety for our residents and their families. This is a very difficult time for them all, yet families have been concerned not only for their loved one but also for the other residents, as well as our employees. We want to thank them for their support.

The challenges at our Ardeer and Heidelberg West homes have demonstrated the compassion and dedication of our employees - both those required to self-isolate and others who have been able to continue to work. We thank them for their continued commitment to caring for our residents.

Since the outbreak of COVID-19 at our homes in Ardeer and Heidelberg West, we have had positive cases in five other homes in Melbourne. In all instances our COVID-19 Positive Test Response Plan was implemented immediately, upon a positive case being confirmed.

 

On 28 July, we received advice that one employee at our home in Glen Waverley had tested positive to COVID-19. The employee last worked at the home on 26 July and has been at home self-isolating since. The home has two cases of COVID-19 in residents and one further employee has tested positive who was already in self-isolation. Both residents who have tested positive to COVID-19 have been transferred to hospital. 

 

At our home in South Morang, one employee tested positive to COVID-19 on 2 August after last working at the home on 26 July and is self-isolating in their home. All residents and other employees have returned negative COVID-19 tests to date.

 

On 3 August we received advice that one employee at our Yarra Valley home tested positive to COVID-19. The employee has not worked at the home since testing positive and is self-isolating. All residents and other employees have returned negative COVID-19 tests to date.

 

An employee at our home in Keilor Downs advised of a positive test on 3 August. The employee has not worked at the home since testing positive and is self-isolating. The home has one resident that has tested positive to COVID-19 and this resident has been transferred to hospital. One employee who was a close contact of the initial positive employee and put in self-isolation immediately, has also tested positive to COVID-19. All other residents and employees have returned negative tests to date.

 

On 6 August we received advice that one employee at our home in Melton South had tested positive to COVID-19. The employee last worked at the home on 1 August. Our COVID-19 Positive Test Response Plan has been implemented. Testing of residents and employees will occur in coming days.

 

It is important to note that the case numbers reported for our homes only relate to residents in the home or in hospital and employees or external contractors who have worked at the home.

 

We thank the residents and families of all our homes in Victoria for their ongoing support and understanding at this challenging time.

We also wish to acknowledge and thank all our employees in Victoria for their dedication and commitment to caring for our residents as we all work through this together.