Find out how we are managing COVID-19 for our residents and employees


News and information about what's happening in our homes

Estia Health celebrates diversity

Understanding our residents’ backgrounds, cultures and interests is critical to helping them settle into home and feel a sense of belonging. As someone is preparing to move into one of our homes, we work closely with them and their family, completing a ‘moving in’ process.

This involves the team asking a series of questions to understand a resident’s unique and special story and how we can offer meaningful activities and events that align with their beliefs and background. In addition to this first stage when a resident first arrives, all of our homes have a lifestyle team who organise a range of daily events or activities based on residents’ input and feedback, which is gathered at monthly resident meetings.

This includes asking which cultural and religious days are important to them and those they would like to celebrate that month. The lifestyle team will then work to develop an overall experience that includes food, music, entertainment and cultural dress. At Estia Health Twin Waters, residents come from a breadth of different backgrounds and this is reflected in the cultural milestones and events they celebrate on a monthly basis.

Food plays such a vital role in all our lives and for our residents who may have emigrated from overseas, however many years ago, their connection to their culture remains strong – like music, food can be one of the many ways to connect us back to our roots, memories and our identity. Here’s Tuillio, originally from Spain enjoying his Spanish culture and tucking into a traditional Paella cooked by their Chef, surrounded by Spanish flags and memorabilia. The hospitality team will work closely with the lifestyle team to create these experiences, guided by the Estia Health special events book, which outlines ideas and guidelines on how to create the perfect overall experience for our residents.

This month preparations are underway for St. Patrick’s Day. There will be an Irish themed lunch choice, traditional music and the dining room will be decorated with Irish photographic landmarks with residents and team members encouraged to dress in green for the day. The home are also putting a special emphasis on Harmony Week, celebrating the wonderful cultural diversity of residents and employees which helps make it such a special and unique place.

If you’re looking at residential aged care and planning to visit a home, talk to one of the team to discuss how they can help support you or your loved one to feel at home by understanding your background, culture, beliefs and how you see your day to day life in the home.

Back to News