To Management/Staff of Estia Health Hope Valley, I offer my sincere thank you for the loving care, kindness and attention to detail given to my wife during the time of her recent illness leading to her passing. My time as a resident within the facility has allowed me to experience the wonderful care and support provided by all staff – including carers, cleaners, kitchen hands, lifestyle, nursing staff and the management team. Everyone is extremely accommodating and attentive to one’s needs. Once again, the care provided to my wife Marjorie was exemplary. Thank you

Dear Sir or Madam, As the family of your one of your residents, we would like to thank you and the staff sincerely for the wonderful care and consideration shown to our mother at this very difficult time. We have found that the additional difficulties placed upon Estia Health to provide a safe and secure environment have been handled with kindness and professionalism. On our visits, staff members have been friendly and cooperative, in what must be a more demanding situation than ever before. We have been kept abreast of changes for visiting hours and expectations and have been escorted to a meeting area and later to our mother’s room on all occasions in a timely fashion and in a positive and
happy manner. Any concerns have been recorded and acted upon where possible. As a family we would like to congratulate the home and employees for their excellent ongoing care and commend them for their efforts.

To Management/Staff of Estia Health Hope Valley, I offer my sincere thank you for the loving care, kindness and attention to detail given to my wife during the time of her recent illness leading to her passing. My time as a resident within the facility has allowed me to experience the wonderful care and support provided by all staff – including carers, cleaners, kitchen hands, lifestyle, nursing staff and the management team. Everyone is extremely accommodating and attentive to one’s needs. Once again, the care provided to my wife Marjorie was exemplary. Thank you

Dear Sir or Madam, As the family of your one of your residents, we would like to thank you and the staff sincerely for the wonderful care and consideration shown to our mother at this very difficult time. We have found that the additional difficulties placed upon Estia Health to provide a safe and secure environment have been handled with kindness and professionalism. On our visits, staff members have been friendly and cooperative, in what must be a more demanding situation than ever before. We have been kept abreast of changes for visiting hours and expectations and have been escorted to a meeting area and later to our mother’s room on all occasions in a timely fashion and in a positive and
happy manner. Any concerns have been recorded and acted upon where possible. As a family we would like to congratulate the home and employees for their excellent ongoing care and commend them for their efforts.