Data Collection Statement


By using our website at to book a tour, make an enquiry with us, provide us with feedback, and/or sign up to our newsletter, Estia Health will collect personal information about you.  


The types of information we collect depends on those dealings, as follows:

  • Using the 'Book a tour' or 'Enquiries' feature: The relevant tour or enquiry category, your name, your email address, your mobile phone number, your home number, details regarding your desired length of stay (as applicable), preferred home location and any other information you include in the 'comments' box;
  • Using the 'Feedback' feature: The type of feedback, your name, your email address, your mobile phone number, your home number, details regarding the relevant home location and all information you enter into the 'feedback' box;
  • Using the 'Newsletter Sign-up' feature: your name, your email address and your mobile phone number.


If you provide personal information about another individual you confirm to Estia Health that that individual is willing for us to handle their personal information in accordance with this Privacy Collection Statement.


We may use and disclose the personal information you provide to (as applicable) book and manage your tour, to manage your enquiry, to consider and respond to your feedback, or to send you our newsletter and other communications, as well as for other purposes permitted by law. 


We may disclose the personal information to third parties such our related entities, agents, contractors, service providers as necessary in relation to your enquiry.  Generally these parties are located in Australia, but this can vary and we may disclose your personal information to overseas recipients where permitted by privacy laws.   


If you do not provide us with the personal information that we request, we may be unable to provide you with the assistance or services that you are seeking.


Our Privacy Policy, located on our website at, contains additional information regarding how we handle personal information, including how you may seek access to, or correction of, personal information that we hold about you, and how you may make a complaint if you believe we have handled your personal information in a way that breaches our privacy obligations.  If you would like further information, please contact us by email at or by mail at Attn: Chief Privacy Officer, Level 9, 227 Elizabeth Street, Sydney, NSW 2000.


Within the context of this Privacy Statement, references to “Estia Health” and “we," "us" and "our" are references to entities in the Estia Health Group.  These include: Estia Health Pty Ltd, Estia Investments Pty Ltd, Estia Finance Pty Ltd, Estia Health Residential Aged Care Pty Ltd, Estia Health BidCo Pty Ltd, Estia Health HoldCo Pty Ltd, Estia Health MidCo Pty Ltd and Estia Health TopCo Pty Ltd.