Sign Your Resident Agreement with DocuSign

Estia Health offers a convenient way for you to review and sign your Resident Service Agreement online using DocuSign. This secure digital platform allows you to complete important documents at a time and place that suits you, without the need for printing or posting paperwork.

What is DocuSign? 

DocuSign is a trusted global platform that enables people to review and sign documents electronically. It is widely used around the world and meets strict security and legal standards, so you can feel confident your information is protected. 

With DocuSign, you can securely review and complete your Resident Service Agreement online, helping to make the process faster and more convenient for you and your family. 

The Australian Government states that electronic signatures are legally valid and equivalent to handwritten signatures for most transactions. The law confirms that documents and signatures can be completed electronically just as they can on paper. 

Sign anytime, on any device 

You can access your documents on a computer, tablet, or mobile phone—whenever it suits you. 

Simply: 

• Open the email from DocuSign 

• Review your documents carefully 

• Click the “Sign Here” prompts to complete your agreement 

There’s no need to come into the home to collect paperwork, wait for documents in the mail or send anything back by post. 

Are electronic signatures legally valid? 

Yes. Electronic signatures are legally recognised in Australia and can be used to sign Resident Service Agreements. 
DocuSign meets strict legal and security standards, and the signed document is just as valid as a handwritten signature. 

Is it safe to sign documents this way? 

Yes. DocuSign uses strong security protections, including: 

• Encryption to protect your data 

• Secure transmission when documents are sent 

• Access controls so only authorised people can view documents 

Electronic signatures are widely used and designed to be secure and reliable. 

Your privacy and security are very important to us. Your completed documents will be securely stored by Estia Health in line with our privacy and record-keeping policies. 

How can I see who has signed my document and when? 

DocuSign provides a secure audit trail, which is a record of everything that happens to your document. 

This includes: 

• Who received the document 

• When each person opened it 

• When each person signed 

• The final completion date and time 

This information is automatically recorded and cannot be changed, helping everyone clearly see the status of the document and providing a trusted record of who signed and when. 

If more than one person needs to sign 

If multiple people (for example, a resident and their representative) are required to sign the agreement: 

• Each person will receive their own email 
• Each signature is completed individually but as part of the same document 

Review at your own pace 

We understand this is important information and may take time to review. 

You can: 

• Start reviewing your documents and return later if needed 

• Select “Finish Later” to save your progress 

• Use your original email to re-access your documents at any time 

You will also receive helpful reminders if your documents are still incomplete. 

After you’ve signed 

Once all required signatures have been completed: 

• You will receive a confirmation email 

• A copy of the signed agreement will be provided for your records, which you may wish to print out for your records.  

If something isn’t right 

If you notice an error (such as a name or detail being incorrect): 

• Select “Other Actions” and choose “Decline to Sign” 

• Provide a short explanation of the issue 

Our team will review and resend updated documents as quickly as possible. 

Prefer paper or email instead? 

That’s absolutely fine. If you would prefer not to use DocuSign: 

• Simply select “Decline to Sign” and let us know 

• We will arrange to send your documents via email or post instead 

Need help? 

If you have any questions or need assistance: 

• Contact your Estia Health home directly 

• Or speak with a member of our team for support 

If you cannot find your DocuSign email, we can resend it to you.