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Frequently asked questions

Below are some frequently asked questions about moving to an Estia Health aged care residence.

What levels of care are offered?

All Estia homes offer the full range of care services, from providing comfortable semi-independent living, to specific and comprehensive care for those with memory or cognitive support needs. 

Are Estia Health residences government accredited?

Yes. All our homes undergo a thorough independent audit and accreditation process which provides up to three years accreditation.  Information about the accreditation status of each home can be obtained by contacting the home directly.

How do I apply for a place at an Estia Health home?

All you need to do is call 1300 682 833 and our admissions team will assist you.

Can I apply on behalf of a family member or other dependent adult?

Yes. It is quite common for our residents to be assisted by family or friends during the application process.  Please don’t hesitate to contact our admissions team if you require any assistance.

Can you tell me the fees and pricing upfront?

You can access room pricing in the Locations section of our website - just search for the home you are interested in and click on the 'Room pricing' tab. For details of all the fees that may apply, contact our admissions team via our contact us page.

What kind of assessments do I have to go through?

The only criteria is an aged care assessment which is provided free of charge by an Aged Care Assessment Team (ACAT). Click here to locate a team near you. We use that assessment as the starting point to put together an independent care plan for you once you move in with us. We do offer places for those without an Aged Care Assessment, however other fees may apply.

Do you offer respite or short-term care?

If a room is available, all of our homes offer short-term respite. Feel free to give us a call to discuss availability in your area. 

What kind of care can I expect?

Upon entry into one of our homes, you will receive a customised care plan in consultation with the resident, their family and doctor/s.  This ensures the resident receives the appropriate care including personal assistance, meals, therapies and lifestyle activities.

All care plans are regularly reviewed in consultation with you, your family, your doctors and the care team at your home. 

Can my own doctor still visit me?

Yes. Although every home has a regular visiting doctor, as well as various allied health practitioners so you are more than welcome to access those if it is more convenient for you.

Will I have my own room and bathroom?

The majority of our homes offer single rooms with private ensuites.  There are some homes that offer companion rooms for those who prefer the company.   

Are meals cooked on-site?

Absolutely. We take great pride in the quality of our food and the diversity of our menus. Every home has its own chef and kitchen where all meals are freshly prepared including the delicious morning and afternoon teas. We give our in-house chefs the flexibility to design menus to suit the specific tastes of their residents.

What if I have specific dietary requirements?

Absolutely no problem. All of our chefs are skilled at providing nutritious and tasty meals to meet specific dietary requirements.

Can I do my own laundry?

Some of our homes have a specific laundry available for residents to do their own personal washing and drying if they desire. These are in addition to the in-house laundries that all our homes have, and where our house staff takes care of all bedding and general laundry, including residents’ clothing as required.

When can friends and family visit me?

Any time. This is your home after all. There are no restrictions on visits, or specific visiting hours, however there are, of course, certain times when we ask that noise be kept to a minimum for the comfort of other residents. For the safety and comfort of residents, staff and guests, all visitors are required to sign in, and adhere to the house rules.

Can I invite family and friends to dinner?

Yes, definitely. We warmly welcome your invited guests to join you for a meal*, or for morning or afternoon tea. Most of our homes also have separate guest areas or lounges where you can sit and chat with friends and family.  All we ask is a little advance notice to make sure we cater accordingly.


Often, self serve tea and coffee faculties are available nearby. A number of our homes also have their own on-site cafes, where you and your guests can sit and chat over a freshly brewed coffee and home-baked biscuits.

* A small fee is payable for guest meals

Can I bring my pet?

This will depend somewhat on the home and the pet. Many of our lifestyle programs include pet therapy and some even have their own house cat or birds. The manager of your chosen home will be able to go through the house policy on pets.

What if I’m still driving?

Wherever possible, we’ll endeavour to ensure you have an on-site car park.

English is not my first language – will that be a problem?

No, that’s not a problem. In fact, many of our staff speak a second language.  We’ll work with you to make sure any concerns you have in this area are fully addressed.


Can you accommodate couples?

Most of our homes offer inter-connecting rooms or, in some cases companion rooms. Please contact 1300 682 833 for information about a particular home’s capacity to accommodate couples.

Are your nursing and care staff all qualified?

Yes. All of our nursing staff and care staff are fully qualified and all of our ancillary, support, house and administrative staff are highly trained in their field. If you want to know more about the qualifications of the staff in your home, have a chat with your Executive Director. 

Can I see a room before I decide?

Of course. We actively encourage you to come and have a good look around the home before you come to live with us if that is possible.  We are happy to show you right around the home, introduce you to our team and other residents and answer all your questions. 

Can I have a television in my room?

Some of our homes come fitted with TVs in the room. If this is not the case in the home you choose, you are more than welcome to bring your own.

Can I have a telephone in my room?

Yes. Call costs however will be the responsibility of the resident.

Who can live in an Estia home?

If you or your loved one has a current aged care assessment or is living with disability and seeking care, please contact us today to discuss your particular requirements.